SHORT COURSES

This course enables the learner to identify the winning edge to improve the success of automotive business.

Corporate and institutions staff, or any individual who has the required knowledge in management and business terminology in automotive industry.

You will be able to:

• Develop total clarity of the automotive business aim.
• Understand the effect of motivation on performance within automotive industry.
• Understand why industry measured practices is critical.
• Understand how mentality & attitude change the industry.
• Understand why consistent development is critical to success in automotive business.

25 Hours(5 days) Labs /workshop 200 Omani Rial Arabic/English

This course enables the learner to implement new skills from areas planning, pre research and making introductions.

Parts sales representatives, or any individual who has the required knowledge in management and business terminology in automotive industry.

You will be able to:

• Define the role of the professional parts sales representative in driving business growth.
• Identify the skills, knowledge, attitudes and behaviours required to perform the role successfully.
• Identify the psychology in trade sales development.
• Identify the different drivers of personality types.
• Identify how to create time efficient journey plans. Describe pre-visit sales activity.

25 Hours(5 days) Labs /workshop 200 Omani Rial Arabic/English

This course enables the learner to prepare parts and accessories advisors with the fundamental knowledge and essential skills.

Parts sales advisors or any individual who has the required knowledge in management and business terminology in automotive industry.

You will be able to:

• Identify the importance of the role of the parts sales advisor within the business in constructing loyal and sustainable customers.
• Describe the skills, attitude, knowledge and behaviours needed to perform the role effectively.
• Distinguish between customer service and sales behaviours.
• Identify how to welcome parts & accessories customers warmly and effectively.
• Identify how to identify customer’s requirements with empathy, speed and professionalism.

25Hours(5 days) Labs /worksho 200 Omani Rial Arabic/English

This course enables the learner to provides the tools and opportunities to practice them to help manage ethical dilemmas.

Corporate and institutions staff, or any individual who has the required knowledge in management and business terminology in automotive industry.

You will be able to:

• Understand ethics, morals and values and know the importance of behaving ethically.
• Understand personal values and boundaries and how they fit within business in professionally.
• Explain why people behave unethically.
• Understand the difference between acting legally and ethically.
• Understand the real value of Corporate Social Responsibility.

25Hours(5 days) Labs /workshop 200 Omani Rial Arabic/English

This course enables the learner to maximize personal effectiveness and productivity without extending the hours worked.

Corporate and institutions staff, or any individual who has the required knowledge in management and business terminologies in automotive industry.

You will be able to:

• Explain the importance of effective time management.
• Describe the relationship between time management and stress and the steps that can be taken to reduce stress through good time management.
• Identify ways to maintain and increase productivity without increasing the number of hours worked.
• Priorities tasks according to your relative urgency and importance.
• Understand how to use various time management tools.

25 Hours(5 days) Labs /workshop 200 Omani Rial Arabic/English

This course enables the learner to provide part sales teams with the professional telephone etiquette needed in order to create a positive impression of the company.

Parts sales advisors, or any individual who has the required knowledge in management and business terminology in automotive industry.

You will be able to:

• Identify how customers react to the manner in which telephone enquiries are handled by different companies and personnel.
• Identify the perception of prospective customers and parts and accessories sales teams.
• Identify how to exceed the needs and expectations of customers and prospective customers.
• Distinguish the differences between auditory and visual communication.
• Describe the attitude and behaviour needed by parts and accessories sales advisors when responding to telephone calls.

25 Hours(5 days) Labs /workshop 200 Omani Rial Arabic/English

This course enables the learner to equip with the key communication and sales skills.

Service advisors or any individual who has the required knowledge in management and business terminology in automotive industry.

You will be able to:

• Define the core behaviours required to influence and build long term relationships.
• Understand how to apply the six steps of the buying and decision making processes.
• Understand how to present an uncomplicated up-sell example that meets agreed criteria and handles customer resistance.
• Understand how to negotiate an agreement that meets guidelines for profitability and long-term customer relationships.
• Demonstrate practical examples.

25 Hours(5 days) Labs /workshop 200 Omani Rial Arabic/English

This course enables the learner to develop customer care skills for all customer facing roles.

Garage and customer care staff, or any individual who has the required knowledge in management and business terminology in automotive industry.

You will be able to:

• Identify the key skills required in providing excellent customer service.
• Understand the difference between good and bad customer service.
• Understand the principles of best practice in customer care.
• Apply defined improvements to benefit the business and working environment.
• Understand importance of personal characteristic in automotive business.

25 Hours(5 days) Labs /workshop 200 Omani Rial Arabic/English

This course enables the learner to understand what drives customer satisfaction, how you can improve it and how you can guarantee loyalty from your customers.

Parts Sales advisers, Customer care officers, or any individual who has the required knowledge in management and business terminology in automotive industry.

You will be able to:

• Understand the top ten reasons why customers score you poorly.
• Guarantee positive responses that deliver customer loyalty.
• Understand where staff are letting customers down.
• Move from ‘satisfied’ to ‘delighted’.
• Understand how to drive profits from loyal customers.

25 Hours(5 days) Labs /workshop 200 Omani Rial Arabic/English

This course enables the learner to develop his/her leadership skills and use them to provide direction for your team.

New and nominated managers, or any individual who has the required knowledge in management and business terminology in automotive industry or any other industry.

You will be able to:

• Understand what it means to be a manager in your profession.
• Understand the three levels of management and apply them in practice.
• Recognize the main leadership styles and judge which approach to take in different situations.
• Differentiate between goals and objectives and understand how they relate to one another.
• Differentiate the leader and the manager.
• Translate the goals of the company as a whole into individual ‘smart’ objectives.

25 Hours(5 days) Labs /workshop 200 Omani Rial Arabic/English

This course enables the learner to understand the complexities of managing relationships and gives advice on how to enhance the way they interact with their colleagues.

Corporate and institutions staff, and any individual who has the required knowledge in management and business terminology in automotive industry.

You will be able to:

• Understand how influence and persuasion can help to get what you want from working relationships.
• Generate passion and buy-in for ideas and projects.
• Understand how to achieve objectives through delegation.
• Understand why some relationships are difficult and how to improve them.
• Understand how to get the most out of colleagues, even those over whom you have no direct control.

25 Hours(5 days) Labs /workshop 200 Omani Rial Arabic/English

This course enables the learner to bring the local market to next level which meets the international standards in automotive industry.

Any individual who has the required knowledge in management and business terminology in automotive industry.

You will be able to:

• Develop a detailed view of the economic forces shaping business.
• Understand the factors driving business progression towards globalization.
• Understand and assess the opportunities and threats for motor retail business in the context of international markets.
• Recognize the main Business law and import and export laws.
• The relation of local market with regional and international market.

25 Hours(5 days) Labs /workshop 200 Omani Rial Arabic/English